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PRIVACY POLICY OF LAUCALA ISLAND RESORT LIMITED

Laucala Island Resort Limited (referred to in this privacy policy as "Laucala", "we", "us" or "our" operates the www.laucala.com website ("Website"). Laucala is the controller of the personal information collected and is responsible for your personal information.

 

This page is used to inform Website visitors of our policies with the collection, use, and disclosure of personal information through the Website and to tell you about your privacy rights and how the law protects you.

 

If you choose to use our Website, then you agree to the collection and use of information in relation with this policy. The personal information that we collect is used for providing and improving the Website. We will not use or share your information with anyone except as described in this Privacy Policy.

 

Information Collection

 

We may collect, store and transfer personally identifiable information ("personal information"), including:

  • Identity information including your first and last name
  • Contact information including your phone number, email address, and postal address
  • Profile information including your username, password and company (if applicable)
  • Log Data (detailed below)
  • Cookies (detailed below)

 

Where we need to collect personal information by law, or under the terms of a contract we have with you, and you fail to provide that personal information when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to offer you services described on the Website). In this case, we may have to cease providing the services offered to you on the Website, but we will notify you if this is the case at the time.

 

We use different methods to collect personal information from and about you including through:

  • Direct interactions: You may give us your identity, contact and profile information by filling in forms on the Website.
  • Automated technologies or interactions: As you interact with our Website, we will automatically collect Log Data including by using cookies and other similar technologies.
  • Third parties: We may receive personal information about you from various third parties such as:
    • Log Data from analytics providers;
    • Contact, identity, financial and transactional data from providers of technical, payment and booking services.

 

Log Data

 

We want to inform you that whenever you visit our Website, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

 

Cookies

 

Cookies are files with small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive or other storage device.

 

Our Website uses these "cookies" to collection information and to improve our Website. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Website.

 

How we use your personal information

 

The personal information that we collect will be used for the following purposes:

 

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To contact or identify you (a) Identity information
(b) Contact information
(c) Profile information
Performance of a contract with you
To administer and protect our business and this Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity information
(b) Contact information
(c) Log Data
(d) Cookies
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
To use data analytics to improve our Website, products/services, marketing, customer relationships and experiences (a) Log Data
(b) Cookies
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our Website updated and relevant, to develop our business and to inform our marketing strategy)

 

Change of Purpose

 

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

 

If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

 

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

 

Disclosure of personal information

 

We may share your personal information with the parties set out below for the purposes set out in the table above:

  • third parties acting as processors who provide, booking reservation, IT and system administration services;
  • third parties who assist us with:
    • the operation of the Website;
    • the provision of services related to the Website; or
    • analysing how the Website is used;
  • third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal information in the same way as set out in this privacy policy.

 

Security

 

We value your trust in providing us your personal information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

 

How long will you use my personal information for?

 

We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

 

To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

 

Enhanced Individual Rights:

 

Under certain circumstances, you may have rights under data protection laws in relation to your personal information. For example:

  • Request access to your personal information.
  • Request correction of your personal information.
  • Request erasure of your personal information.
  • Object to processing of your personal information.
  • Request restriction of processing your personal information.
  • Request transfer of your personal information.
  • Right to withdraw consent.

 

If you wish to exercise any of the rights set out above, please contact us.

 

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

 

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

 

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.

 

Links to Other Sites

 

Our Website may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the privacy policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We will not be responsible for any transactions that you enter into on or relating to an external site.

 

Children’s Privacy

 

Our Website is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

 

Changes to This Privacy Policy and Your Duty to Inform Us of Changes

 

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page. This version was last updated on July 17th, 2019. Historic versions can be obtained by contacting us.

 

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.

 

Contact Us

 

We have appointed a Data Privacy Manager, Florence Fenton our Company Local Director & Director Legal who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at:

 

Full name of legal entity: Laucala Island Resort Limited

Email Address: f.fenton@laucala.com

Postal Address: P.O. Box 11479, Nadi Airport, Fiji

 

You have the right to make a complaint at any time to the supervisory authority for data protection issues in your country. We would, however, appreciate the chance to deal with your concerns before you approach a supervisory authority so please contact us in the first instance.

Living on Laucala Island

Laucala’s 25 villas, all glamorous versions of traditional Fijian dwellings, each offer unparalleled exclusivity and privacy in dramatic, and very different, locations around the northern coast of the island.

Dining on Laucala

A collection of five restaurants and bars offers everything from beachside barbeques to fine dining, with many of the buildings inspired by nature.

Activities on Laucala Island

Laucala’s diversions range from relaxing to adventurous. A wide variety of watersports introduce guests to Fiji’s azure oceans, while rainforest walking tours, golf, farm visits and horseback riding are exhilarating ways to explore the island.

Golf on Laucala Island

Scotsman David McLay Kidd was called in to design Laucala’s championship golf course, a stunning 18-hole layout backdropped by volcanic mountains and clinging to a sheer cliff dropping into the Pacific Ocean …

Wellness on Laucala Island

Like much of the resort, Laucala’s wellness offerings are inspired by South Pacific tradition. A fully equipped fitness centre is complemented by yoga sessions and extensive spa facilities, with body and beauty therapies available in-villa or in one of the four Spa Villas.

Residences Philopophy Dining Activities Activities Wellness Hole 1 Hole 2 Hole 3 Hole 4 Hole 5 Hole 6 Hole 7 Hole 8 Hole 9 Hole 10 Hole 11 Hole 12 Hole 13 Hole 14 Hole 15 Hole 16 Hole 17 Hole 18
Airport & Arrivals LoungeBeach BarCultural VillageGolf Club HouseHilltop VillaJettyLeisure CenterOver Water VillaPeninsula VillaPlantation HousePlantation VillasPlantation VillasPlateau VillasPool BarRock LoungeHorseback RidingHorseback RidingFarmFarmSeagrass LoungeSeagrass VillasSpa AreaAirportcons/farmGame FishingDiving & SnorkelingRere AhiGame FishingDiving & SnorkelingGym
Residences Philopophy Dining Activities Activities Wellness Hole 1 Hole 2 Hole 3 Hole 4 Hole 5 Hole 6 Hole 7 Hole 8 Hole 9 Hole 10 Hole 11 Hole 12 Hole 13 Hole 14 Hole 15 Hole 16 Hole 17 Hole 18Peninsula ViewSunsetHorseback RidingVideo arrival long beachMangrove BeachVideo GolfHalfway Housefarm