PRIVACY POLICY

Last Update: 9/3/2026

Purpose

This website („Site“) is owned and operated by LAUCALA Island Resort Pte Limited (“We” or “Us”), a company registered under the laws of Fiji. We are the data controller and can be reached at welcome@laucala.com.

The purpose of this privacy policy is to inform you of the following:

  1. The data we collect;
  2. Use of collected data;
  3. Who has access to the data collected;
  4. Your rights when using this Site; and
  5. The Site’s cookie policy,

This Privacy Policy applies in addition to the terms and conditions of our Site.

GDPR

For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as der General Data Protection Regulation (the “GDPR”). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.

Consent

By using this Site, you give your consent to this Privacy Policy.

Legal Grounds for Processing

We process personal data on the following legal bases under Article 6 GDPR, depending on the nature of the processing:

  • Consent (Art 6(1)(a)), where you consent to the use of cookies or analytics technologies.
  • Performance of a contract (Art 6(1)(b)), where processing is necessary to respond to enquiries or provide services requested by you

Use of Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

In particular, we will not share your data with other third parties, except in the following cases:

  • If the law requires it
  • If it is required for a legal proceeding
  • To prove or protect your legal rights and
  • In the event our company is being sold to third parties.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

Data Retention

We will not retain your information for longer than is necessary for our business purposes or for legal or regulatory requirements.

Information Security

We apply physical, technical and administrative measures to protect your personal data that is under our control from unauthorized access, collection, use, disclosure, copying, modification or disposal. All information you provide to us is stored on secure servers.

Your Rights Under the GDPR

Under the GDPR, you have the following rights:

  • Right to be informed
  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object

If you want to exercise your rights under the GDPR please contact welcome@laucala.com.

We may collect the following categories of personal data:

  • Contact information, such as your name, email address, telephone number and any other contact details you provide to us;
  • Enquiry and correspondence data, such as the contents of messages you send to us through the Site or by email;
  • Technical information, such as your IP address, browser type and version, device type, operating system, language settings, referring website, and the date and time of access;
  • Usage data, such as pages viewed, clicks, navigation paths through the Site, time spent on pages, and interactions with the Site;
  • Cookie and online identifier data, such as cookie IDs and analytics identifiers, including Matomo cookies such as _pk_id and _pk_ses; and
  • Preference data, such as your cookie consent choices.

Children

We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from minors, the personal data will be deleted without delay.

Cookie Policy

A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose your preferred cookie settings in our cookie banner. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

Here is a list of the cookies we use on the Site:

Matomo
Cookies: _pk_id, _pk_ses

We use Matomo to carry out statistical analysis of page use, page interactions and paths through the website to evaluate and develop our website. The data collected is stored on our own servers and is not passed on to third parties. For further details, see the Tracking section below.

You can review or change your cookie preferences at any time — open cookie settings.

Tracking

On our website, the web analysis service Matomo (www.matomo.org) from the provider InnoCraft Ltd., 7 Waterloo Quay PO625, 6140 Wellington, New Zealand ("Matomo") is used for the statistical analysis of user behavior and for optimization and marketing purposes. Matomo is open-source software.

The data collected with Matomo is stored on our own servers. It is not passed on to third parties. You can find out whether cookies are used in our cookie table.

Within the scope of reach measurement, the following data is processed:

  • the browser type and version you use
  • the operating system you use
  • your country of origin
  • date and time of the server request
  • the number of visits
  • your dwell time on the website
  • as well as the external links you clicked

The IP address is anonymized before it is stored. Pseudonymized usage profiles can be created and evaluated from the data collected within the scope of this service.

The information generated in the pseudonymous user profile is not used to personally identify the visitor to this website and is not merged with personal data about the bearer of the pseudonym.

The processing of your data is based on your consent according to Art 6(1)(a) GDPR. You can revoke this consent at any time with effect for the future via cookie settings.

Further information on data protection from Matomo can be found at matomo.org/matomo-cloud-privacy-policy as well as matomo.org/privacy-policy or matomo.org/gdpr-analytics (English).

Links to Other Websites and Social Media

Where we provide links to other websites, we do so for information purposes only. The other websites are outside our control and are not covered by this Policy. If you access other websites using the links provided, the operators of these websites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Modifications

This Privacy Policy was last updated on March, 9.2026. It may be amended from time to time to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy, we will update the effective date at the top of this Privacy Policy. We recommend you periodically review our Privacy Policy to ensure you are always aware of any updates.

Contact

If you have any question, concern or complaint about this Privacy Policy, you can contact us at welcome@laucala.com